Thursday, November 6, 2008

Price Chopper Latham NY

Did you happen read this post a few days ago? About the nastiness in my grocer's freezer a week and half ago? Well I went on Monday and the mess was still there. I again went directly to the store manager on duty, Greg, to report this health hazard of a situation. He was not the manager I spoke to last week, rather he is the big store manager. The top dog. And he was so flippant about the situation. I was rather proud of myself for being so level headed and sincerely sweet while speaking with him. I tried my very best to impart that this was a health issue, not just a mess. His response was that he was away last week but he had a cleaning crew who could vacuum the freezer whenever he asked. I said that this mess was not created on his week away, rather it had clearly been accumulating for a very long time. He then proceeded to blame every person but himself. I actually wasn't there for him to apologize to me (which he didn't BTW) or to take the blame. I honestly just wanted him to clean it up. And I naively hoped it would encourage him to clean the entire store. Because surely this cannot be the only secret mess hiding in this store. But manager Greg was annoyed that I would even say anything. He was rude and condescending. I wrote the company the moment I came home Monday evening. I've heard nothing. Not even, "it's been taken care of."


So as promised, here is the store information. I am sad because this was my favorite market. (For those wondering, Price Chopper is a regular grocery store. Similar to a Publix or Kroger. Not a bargain or low end shop, but not Whole Foods either. Just regular, middle of the road, where most people shop grocery store.) But it's certainly not worth any sort of crazy health risk. Be sure to avoid .....







873 New Loudon Road


Latham, NY




13 comments:

DysFUNctional Mom said...

That is seriously disgusting, and now I'm going to be checking a lot more closely when I do my grocery shopping.

Preppy 101 said...

The very idea that he would be condescending. I hope they suffer consequences as a result of this!!! Yay for you. Lesson #1: Don't mess with Preppy Women!!!!

Buford Betty said...

Shoot... call the local news - or email them and send them that picture. They're always hungry for stories like that. Grody!!!

magnoliabelle said...

That is sooo gross! You should call the health department to report them. I'd place a bet that if they've got something that obvious going on, there are other violations lurking around.

The wife said...

That almost makes me want to be physically sick! Good job reporting it though!

Gifting Gumshoe said...

Good for you-that is absolutely disgusting! If he thought all that nastiness accumulated in one week, he is clearly delusional! Hope that you at least get a response from the company. Geez, what happened to customer service?

tlm said...

Do any of your news stations cover things like this? I would call them.

AG said...

I have friends that live in that area. I'm going to tell them about this. It's awful! Good for you for confronting it.

thepreppyprincess said...

You know what Miss PPC, good for you! And what a moronic, tunnel-vision, patronizing response from the manager on duty.

We did a number of reports on this sort of problem when I was doing the TV news thing; if I can help, just email. (Yes, TP is passionate about this sort of thing.)

IMHO, this is where one calls the local consumer reporter, and where your fabulous photo(s) come in. And the country Health Dept., not to mention the FDA, the State Environmental and Health folks, the licensing and permitting agencies and boards, etc., etc., etc.

Sorry for the ranting and raving....let us know if we can help.

THANK YOU for pursuing the issue!
TP

Mona Golub said...

As both a consumer and the VP of public relations and consumer services for Price Chopper, I too, was taken aback by the icy 'garbage' that you found underneath a part of the frozen vegetable section in our Latham store. Loose product and debris, that is both unsightly and unsanitary, has no place next to fresh, quality merchandise. And frankly, the ungrateful and ineffective response that your concern received at store level was inexcusable. I know that our customer call center supervisor reached out to you personally yesterday, but I wanted to assure all of you who took the time to react here that the undercase has been cleaned, the response time is being reviewed for improvement and the attitude which hindered the situation has been stifled. Thank you so much for your persistence and your dedication to voice what is clearly an appropriate expectation.

Southern Preppy Farmers Wife said...

That is so disgusting. Oh, It would be very difficult for me to continue giving that store my business. Kudos to you for approaching the manager! Sounds to me like his attitude reflects his work ethic. What kind of manager would not address this?

Thoughts from the Deep End said...

Made my way here via As Cape Cod Turns...

I took one look at that pic and threw up in my mouth a little....

Dis-Gusting!!!!

Belle-ah said...

Ewwww! I used to occasionally us that store but generally used Hannaford in the Sams shopping center (which I assume is still there???). YIKES, on Price Chopper!

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